Questions and answers.
Not answered here? Write to us directly.
Annual reports and impact reports, B2B white papers, sales proposals and enablement materials, executive speeches and published articles, technical documentation for non-specialist audiences, and crisis communications including holding statements and internal messaging.
Yes, in English and European Portuguese at native level. Projects in each language are written from scratch rather than translated. If you need both languages, the Portuguese translation add-on produces a native-quality version rather than a machine-translated one.
A complete annual report narrative (chairman letter, business review, sustainability section, and appendix summaries) typically takes 10-15 business days from completed brief receipt. Complex reports with multiple stakeholder interviews run longer. We quote specific timelines before project commencement.
Yes. Most formal document projects begin from existing data, previous reports, financial summaries, or stakeholder interview transcripts. We prefer to receive everything available and make our own judgement about what to use and how to structure it.
Each plan includes a set number of revision rounds. A round is one consolidated batch of feedback, not individual comments addressed separately. For annual reports, we also include one stakeholder review checkpoint at the outline stage before any prose is written.
Yes, at no extra charge and without conditions. For annual reports, financial documents, and crisis communications, we recommend one before any information is shared. We have templates available or can work with yours.
Stripe sends payment confirmation immediately. Within 24 hours we send the project intake form. Once we receive the completed form, we confirm your delivery timeline and begin research the next business day.
For crisis communications specifically, yes. We have a 48-hour response window for crisis briefs received before noon on a business day. The express delivery add-on covers non-crisis urgency for other document types.
Published prices reflect our base rates and are accurate for the stated scope. Retainer arrangements for regular volume clients are priced separately and individually. Single-project prices are fixed at the quote stage.